REFUND AND CANCELLATION POLICY

REFUND AND CANCELLATION POLICY

Since we understand how annoying it may be when an online purchase isn't exactly what you expected, we provide all of our customers with a complete "no fuss" guarantee. We offer extremely accommodating return and refund policies.

Before confirming the order, please carefully review the product specifications. Incorrect Size, Damaged, Damaged, or Incomplete Product:

We would be pleased to provide you with the following options if your goods are damaged or meet any of the aforementioned conditions:

swap it out for the appropriate goods OR exchange it for a different, equally valuable option reimbursement for the entire amount you paid.

If any of the aforementioned situations apply to you, please email info@dekorstation01@gmail.com to tell us of your contact details within 48 hours after receiving the products any product damage, along with pictures of the item when it was received. We will arrange for the merchandise to be picked up for return. The article will go through a quality check after it is returned to make sure the issue is with the quality and not with usage or abuse of the product that is beyond our control. An exchange or refund will be handled after the returned item passes quality control to guarantee it is unused and in its original packaging.

If a product is unfinished or pieces are missing from the box, we will provide the missing parts after verifying the situation.

Not satisfied with the product's quality or size; it wasn't what was needed. I've changed my mind or no longer need:

We make sure that our clients receive only the highest calibre products Every product undergoes a precise quality assurance procedure. Please be aware that there may be some variations in the appearance and quality of these art objects. To the greatest extent feasible, the colours displayed on the website closely match the actual colour of the product. However, the colours could somewhat differ according on your display screen. Because of the handcrafted nature of paintings, little variances may occur.

Nonetheless, it is the customer's right to select the appropriate product. After an order is placed on our website, every product is prepared. The company disclaims all liability for any product that arrived to you in the condition and specifications listed on the website and is not subject to a refund, replacement, or exchange.

Return of Product

But in case you're still You have 15 days from the date of delivery to return any item if you're not happy. Kindly provide us the information during this 15-day window. We'll arrange for the product to be picked up for return. The item will go through a quality inspection when it is returned to make sure there hasn't been any damage that cannot be repaired or misuse that occurred outside of our control. A refund or exchange will be sent as soon as the returned item passes quality control to guarantee it is unused and in its original packaging.

We reverse your transaction for any refunds for prepaid orders, and in order to execute refunds for COD orders, you will need to provide account information. It may take 5-7 business days for the refund to appear. based on your bank, in your account. Please make sure the items have not been washed, worn, altered, soiled, or damaged in any way. A small fee (for delivery) will be subtracted from your refund if the goods fails our quality inspection.

Order Refunds

Orders may be cancelled for free within 24 hours after placing the order. Please contact us by phone at our customer service number or by email at info@dekorstation01@gmail.com to cancel the order. After the order is shipped, we are unable to cancel it.

The aforementioned policies do not apply to custom orders, handprinted artworks, or furniture pieces like tables and chairs. The products listed above are all non-refundable and non-exchangeable. Should you like to cancel your hand-painted products, please contact us in a day or two. After then, there won't be any more cancellations.

Order for a Custom Product

Custom products are ones that are made specifically for you, distinct from the other products that are listed on the website. Orders for such products will not be subject to COD. These orders cannot be exchanged, cancelled, or refunded. Only in the event that a defective or incorrect product is received may they be replaced.

Large Orders

Bulk orders are defined as any orders valued at more than INR 15, 000. The return and refund rules mentioned above do not apply to bulk orders. Under no circumstances are bulk orders refundable; only individual defective or damaged items may be substituted. Depending on the amount, bulk orders may require an additional period of time to ship. Our representative will confirm the delivery time. when the order is confirmed.